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Community FAQs

Q. Where can I pay my bill?
A. You have four different ways of paying your bill.
- You can mail your payment to HMLP,31 Bare Cove Park Drive, Hingham, MA 02043
- You can drop your payment in the drop box located in front of
the Hingham Town Hall at the End of the Semi Circle drive.
- You can come in and pay your bill at the light department office above.
- You can set up a direct deposit payment through our website.

Q. Who should I contact for a new service or to disconnect an existing service?
A. You can contact Customer Service at 781-749-0134 or you can complete a service request form online on HMLP’s website.

Q. What is your fax number?
A. Our fax number is 781-749-1396

Q. What are HMLP’s Office hours?
A. Our office hours are
7:30 AM to 4:30 PM Monday - Thursday
7:30 AM to 1:30 PM Friday

Q. Who is the General Manager of HMLP?
A. The General Manager of HMLP is Paul G. Heanue. Information is located here.

Q. Do you have any job openings at this time?
A. Any/All of our job openings are located on our website under career opportunities. Please see our careers page.

Q. Who do I call for emergencies after hours?
A. If you have an emergency, such as a power outage, please call 781-749-0134 for customer service. An answering service is available 24 hours a day to field all calls and get the information to the appropriate persons within HMLP.

Q. Do you offer discounted rates for senior citizens.
A. No. not at this time.

Q. What should I do if I have life support equipment.
A. If you or someone in your household relies on electrically operated life support, you should complete the Town of Hingham Special Needs form and return it to HMLP. We will place you on our emergency list for priority service restoration. Please remember that no utility can guarantee uninterrupted service 365 days a year. Therefore, we strongly recommend that you have a backup plan, which should include an alternative source of electric power. This might be a battery-operated backup system, an uninterruptible power supply or a generator.

Q. What should I do during a power outage?
A. If the power in your house goes out, make sure the problem is not due to a blown fuse or tripped circuit breaker in your home. One quick way to do this is to see if your neighbors have power. If not, call HMLP as soon as possible at 781-749-0134.

Q. What year was HMLP founded?
A. HMLP was founded in 1894.

Q. How many meters does HMLP serve?
A. HMLP serves approximately 10,700 meters.

Q. How many employees does HMLP have?
A. HMLP has 29 employees.

Q. What is HMLP’s total kwh sales?
A. HMLP’s total kWh sales for 2003 were 158,881,486 kWh.

Q. What is HMLP’s system peak?
A. HMLP’s system peak occurs in August and as of August 2003 approximated 37.5 MVA.

Q. What is the capacity of the Hobart Street Substation.
A. The Hobart Street Substation Capacity is 80 MVA.

Q. Where does HMLP get its power?
A. HMLP is a member of Massachusetts Municipal Wholesale Electric Company who in combination with HMLP manages HMLP’s power supply portfolio. More information on HMLP’s portfolio can be viewed here.

Q. Why does my HMLP bill change from month to month?
A. Everyone uses energy differently. Energy usage can depend on a number of things, including the size of your home, the number of occupants, and the quantity and size of the appliances. An additional factor might be the weather (extreme hot or cold) In order to determine your usage, check your bill for your monthly consumption of kWh which represents the quantity of energy that you are using.

Q. I am moving. What do I do?
A. It is necessary to inform HMLP of your move so that your power can be turned on, turned off or transferred. Simply complete a start service or stop service form on the website or you can contact customer service department at 781-749-0134.

Q. I am having trouble paying my bill. Is there anyway that HMLP can help?
A. HMLP has options for customers who are having trouble paying their energy bill. Our customer service department can work with you to spread out the payments on overdue portions of your bill. HMLP is willing to establish a payment plan with you that will assist you with paying off any overdue balance.

Q. How can I lower my energy bill?
A. The most logical way to lower your bill is to use less energy. This can be accomplished by simply using more energy efficient appliances. Please visit our Energy Saving tips to get season energy tips, learn more about energy efficient appliances and products.

Q. How often is my meter read?
A. On average, your meter is read once a month. This actual reading is the basis of your electric bill. Sometimes, however, HMLP cannot obtain an actual reading of your meter, and must generate an estimated read, which means your monthly bill will be based upon past usage.

 
 
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